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Softstone Quality Management System

Our new approach to quality is driven by our culture where employees’ “live” quality in their actions as their personal value rather than as an imposition. Our leadership emphasis and employee ownership on quality initiatives has helped us in manufacturing of near to defect free goods and delivery of right and desired products. Environmental management principles are integrated into our quality management system to meet regulatory requirements and promote sustainability.
Our stage wise quality management system is as follows:
  • Inward – Our inward of raw materials, packaging and engineering goods are inspected for production fitness and efficiency. Composition and properties of inputs are tested for the viability of production of brands.
  • Production – Our products manufactured under specific brands are tested for excellence, desired specifications and industry efficiency in the internal lab.
  • Dispatch – Manufactured products are packaged and stored safely. We have partnered with third party lab to test the material before dispatch
  • Logistics – Our logistics management team ensures timely delivery of material with real time tracking in place.

Advance CRM Solution

Our dedicated CRM team proactively caters to our clients' needs, providing them with feasible solutions and promptly addressing their concerns. Beyond delivering high-quality products, we integrate an advanced CRM solution into our offerings. This ensures that our clients not only receive exceptional products but also benefit from streamlined communication and efficient management of their interactions with us. Our commitment extends beyond the sale, fostering long-term partnerships through personalized attention and a proactive approach to resolving issues.

Priority Logistics

We offer Priority Logistics as part of our complete service package. Using our large network of local and national transporters, we move materials across India. Our skilled logistics team makes sure vehicles arrive on time at the plant for loading and then dispatch them to client sites. We have a team that tracks vehicles in real-time, letting clients know where their deliveries are and providing updates promptly. This organized process helps us deliver ahead of schedule and ensures our clients are happy with our services.

Innovations

Innovation is a core aspect of our business, and we invest significantly in Research and Development (R&D) to drive continuous improvement. By exploring new technologies, methods, and materials, we aim to stay ahead of the curve and deliver cutting-edge solutions to our clients. Our R&D efforts focus on improving product quality, efficiency, and sustainability, ensuring that we remain competitive and responsive to market demands. Through innovation, we strive to set new standards in our field and provide our clients with innovative solutions that meet their evolving needs effectively and responsibly.

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